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Who We Are

Frequent Questions

Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place.

This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.

  1. What does your organization do?

    Central Iowa Shelter & Services is the largest emergency homeless shelter in the state of Iowa. Focused on serving central Iowa, we also serve clients from the entire state and from across the nation. Each year we serve over 2,000 individuals that are experiencing homelessness, providing them with a safe place to sleep, warm meals, and a variety of services. CISS is committed to helping our clients find permanent housing as quickly as possible, as well as teaching them the skills needed to help them stay self-sufficient when they move.

  2. We’re always on the lookout for individuals like you wanting to get involved. Visit our How To Help section to find out ways to donate or volunteer.

  3. If I were to donate funds, how is my money used?

    Donations made without designation go to make CISS' many programs and supportive services continue to be successful and grow. These services include Mulberry Farms & Food, case management services, food pantry, clothing closet, Community Kitchen, and all of our wellness programs.

  4. What is your organization's privacy policy?

    Our organization takes our privacy policy seriously and takes steps to protect and ensure the safety of our supporters. We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit.

Our Impact This Year

  • Number of People Served This Year


  • Lbs harvested from Mulberry Farms & Food This Year


  • Polk County
    Polk County
© 2020 Central Iowa Shelter & Services